With an Indian legal team at your disposal, you can conveniently outsource Legal Process services of any kind. If your legal firm struggles to organize data including agreements, contracts, presentations, or legal documents, then outsourcing processing outsourcing is something that you need. Your LPO management services provider can create an organized database, after meticulously sorting all the documents and extract only the essential information.
India is the perfect destination for legal processing outsourcing services , as you can get access to the expertise of specialized legal experts who are up-to-date with the latest legal trends globally. This is an added advantage for LPO India.
Have you ever wished for more hours in a day? Remember, this firm will be an essential part of your business, just like your in-house employees. TCS has a strong workforce of over 35, employees in India. Wipro is an Indian BPO giant with a presence in over 15 cities. Infosys is a popular service provider that mainly offers digital business solutions. Present in cities like Bangalore, Hyderabad and Mumbai, the company has over employees. The main problem with outsourcing is that, as your outsourced staff could be thousands of miles away, how do you:.
With the right project management tool, you could do all this and more! Communication plays a vital role in ensuring that your outsourced project is on track. You need tools that help you communicate project demands and progress to your remote teams. Zoom and Skype are well-known video calling tools that let you:.
After all, you need to hold the service provider accountable for any delays or issues in the project. Luckily, you can use a performance monitoring tool like Time Doctor to monitor your outsourced staff.
It lets you:. Outsourcing to India is one of the quickest ways to save costs while ensuring that you get high-quality work done. However, you need to carefully chalk out a plan before partnering up with any Indian outsourcing service provider. Conduct in-depth research about the industry and the companies we covered here to get a head start. Building infrastructure is one thing, you still need people to work for your company.
India is the second largest country in terms of population. They have Imagine how many can work and help your company. In addition to this advantage, India is also an expert in the IT category.
Most companies rely on them in maintaining their website and developing applications for their business. They are one of the best tech support countries in the world. In fact, they handle almost half of the IT operations in the world. Despite these advantages, there are still some challenges in outsourcing in India. The large manpower did not help outsourcing companies in India during the quarantine period. More people means more expenses in transporting equipment of their agents to work remotely.
On top of that, the issue of data breach is still rampant. The outsourcing companies in India face several issues in their BPO operations. The most problematic industry is their information technology sector. Their main advantage is with the large pool of talent they have in this industry. However, underdeveloped infrastructure limits their availability.
Some foreign companies have to invest in infrastructure just to get an operating business in India. Unlike in the Philippines, Indian businesses are not so accustomed with the Western culture.
Although they can relate with it, it is difficult with them to apply it in their business practices. However, Indian companies tend to have a backlash from internal IT staff regarding lack of client acceptance.
The most critical challenge for IT outsourcing companies in India is their data security. In fact, there are several news online about these data breaches in Indian BPOs. One of the most recent is when two companies lost more than 1, sensitive records. It contains sensitive information for their customers and business files. Data breaches led to interference with their IT and business process. It is alarming especially if those businesses are keeping sensitive information for big corporations.
As a result, they can abuse all the data they have in their work computer. Meanwhile, the businesses are doing their best to address the cyber security issue. However, some businesses already pulled out their partnership.
There are several reasons why the outsourcing companies in India are the most common target of cyber hackers. They are the most vulnerable because of their lack of cyber security details. Some companies focus more on the marketability of their service. They have a tendency to leave behind the security details in their cyber system. The infrastructure is also a reason why almost all Indian BPOs are having nightmares with cyber attacks. On top of that, some of the office works are a decade old and renovation is their least priority.
They want to build more office spaces rather than improving what they already have. It is also worth noting that the majority of people in India are computer experts. Unfortunately, not everyone is working to improve the operations of Indian BPOs. Some tend to take advantage of the weak data security of some businesses. Businesses are also underplaying some small cyber attacks. Little did they know, some of these small attacks are preparation in stealing some major data they have.
That is why early detection and prevention is important to prevent bigger security problems in the future. People working in outsourcing companies in India are also unaware of some phishing schemes online. As a result, it is hard to keep up with all the scheme tactics of these hackers.
Online storage is also not safe with these cyber attackers. The attackers steal more than million email addresses and 22 million unique passwords. That is why fortifying your own cyber security.
Make sure that your third-party service provider has a security certification from International Organization for Standardization ISO. There are a lot of businesses that shutdown because of major restrictions due to community quarantines. Many BPO establishments have the difficulty to bounce back after the month-long economy lockdown. The telemarketing businesses fully stopped because of the closure of all businesses. However, maintenance of office spaces is still important or there will be consequences once the businesses reopen.
As a result, there are continuous expenses and no profit is coming in. Remote work seems to be a reasonable choice for BPO companies.
However, IT infrastructure prevents Indian outsourcing companies from doing a work-from-home setup. Logistic setup is difficult as most of their employees reside outside the city. Those people who can work-from-home face a different challenge. The number of internet users overwhelmed the connectivity. Making it hard to connect properly to the internet. Bandwidth and servers are not ready for this large number of users connecting at the same time.
Some foreign businesses did not allow the work-from-home setup for security reasons. As stated, outsourcing companies in India are not capable of protecting data outside their offices. This affects the BPO industry negatively. A lot lost their job while there is an ongoing crisis. Latest Insider. Check out the latest Insider stories here. More from the IDG Network. Will Microsoft challenge IBM in the services market?
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